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Shipping Policy

There is FREE Standard ground shipping for all orders that are over $99 and over in the continental United States. Some equipment can be delivered to Hawaii, Alaska, or Puerto Rico for an additional freight charge.

Most packages are shipped via a motor freight company or UPS/FedEx to the contiguous states. Smaller packages are shipped with USPS. If you would like any items to be expedited, we offer 3 Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air shipping options. Orders will be shipped directly to you from the manufacturer’s warehouse in an estimated time of 5-10 business days. Customers will be notified of any shipping delays or backorders.

Some items may take longer to arrive: Ultralightweight and Lightweight Wheelchairs

  • Quick-Ship Lightweight wheelchairs will ship within 5-6 business days. Custom lightweight wheelchairs will take about 6-10 business days to arrive and will come fully assembled. Custom Ultralightweight wheelchairs will take about 2-5 weeks to arrive depending on the manufacturer, as they usually take about 1 week to produce and 1 week to ship.

Lift Chairs

  • Lift Chairs can take from 5 business days to 4 weeks to arrive depending on the model, fabric and options you have selected. Standard fabric choices that are in stock will leave the warehouse within 2 business days. Any lift chair with heat and/or massage options will take about 3-4 weeks to arrive, as well as any other custom chairs, such as heavy-duty models. Please do not hesitate to call or email customer service for specific delivery time.

Power Wheelchairs

  • Most travel, folding and standard power wheelchairs leave the warehouse within 1-3 business days. Custom chairs with modified seat size or other options can take from 1-2 weeks to arrive depending on the manufacturer. Travel and Folding power wheelchairs are delivered via UPS or FedEx and do not require a signature. Full-size power wheelchairs are delivered via freight carrier.


  • Travel scooters are shipped via FedEx or UPS and will usually arrive within 3-5 business days. Larger travel scooters and most medium to full-size Pride Mobility or Drive Medical scooters will arrive within 6-10 business days. The selection of some accessories and options on full-sized Pride scooters, such as special seating sizes, flat-free tires, lighting/turn signal packages are custom orders and will take about 1-3 weeks to leave the warehouse.

Delivery Services:

Curbside Delivery

Standard curbside delivery is for mobility scooters, power chairs, lifts and lift chairs. The freight company will deliver your order to your front door at the given shipping address. This is the best option for fast delivery of mobility scooters, wheelchairs and other lighter mobility products.

Inside Delivery

Available on most mobility products for an additional charge. Inside delivery includes delivery inside of your first threshold, i.e garage or front door. Your item(s) will be delivered by a freight carrier and brought inside of your home (ground-level only). To ensure that Inside Delivery is an option for you, please make sure the door to your home is at least 36” wide (standard width of the box). If your doorway is not large enough, please consider White Glove Delivery.

White Glove Delivery

White Glove Delivery is a premium delivery option available on limited products. It includes all the above plus the unpacking and carton removal of your purchase. Your new product is delivered into your home at a time you schedule, unboxed, set up and tested for functionality in the place you request. This option is perfect for individuals who prefer or require additional assistance in obtaining their new mobility device. This service is provided by the manufacturer for an additional charge.

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